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Clinicians Working with Interpreters in Healthcare Settings


Wednesday 5 June 2019    3:00 pm - 5:00 pm (AEST)

Guide for clinicians working with interpreters in healthcare settings provides evidence-based recommendations for effective communication in the event of doctor-patient language discordance, specifically with regard to engaging and working with interpreters. The Guide, launched in January 2019, is based on the Competency Standards Framework for Clinicians, Culturally responsive clinical practice: Working with people from migrant and refugee backgrounds. This resource was developed through a national cross-sector collaboration and is widely endorsed by about two dozen peak professional bodies for clinicians, as well as AUSIT, ASLIA and NAATI. This resource can be viewed at

This webinar will provide interpreters with an overview of the Guide’s recommended approaches, which focus on: why engage an interpreter; determining interpreter need and requirements; engaging an interpreter; interpreter’s role and scope of practice; and practice points for working with interpreters in healthcare settings. While the Guide primarily targets clinicians, there are significant considerations for interpreters—the Guide establishes the role of interpreters as “non-clinical members of a healthcare team”. The webinar will provide an overview of these considerations and outline what interpreters can expect as a minimum standard of their interaction with clinicians in healthcare settings.

NAATI Recertification PD Catalogue Version 1.2 - Intermediate : Points = 10 : Logbook Section 1.4


Associate Professor Christine Phillips is the Convenor, Social Foundations of Medicine with the ANU Medical School, Medical Director of Companion House Medical Service—the ACT’s refugee health service, a member of the Institute for Communication in Healthcare, and Chair of the Refugee Health Network of Australia. She is a general practitioner with qualifications in anthropology, public health and teaching. For over a decade, Christine has advocated through policy, research and education for better engagement of interpreters in medical settings and improved cross-cultural communication in health.

Gordana Vasic is the Manager, Health Care Interpreter Service with the Western Sydney Local Health District (WSLHD)—the role she has held for ten years, having joined the Service in 2000. Gordana initially trained as a nurse, and later completed a Master’s Degree in Agriculture at the University of Sarajevo, where she also worked as a researcher and Assistant Lecturer for four years. Gordana obtained NAATI Accreditation as a Serbian Translator in 1999, and as a Serbian Interpreter in 2000.


Anna Kenny is a Polish Interpreter and a Professional Development Coordinator with NSW Health Care Interpreter Services. She develops and facilitates education and training programs for healthcare interpreters across NSW. She has also taught interpreting at Macquarie University and facilitated a number of AUSIT seminars on medical interpreting and ethics. Anna completed a Master's Degree in Interpreting and Translation Pedagogy at Macquarie University and received the 2018 AUSIT excellence award for Outstanding Contribution to Translation and Interpreting.

Registrants will be provided with instructions to allow them to join the webinar via an email on 4/06/2019. Please note the Redback webinar contact numbers listed below.
5/06/2019 3:00 PM - 5:00 PM
Link Via Redback Conferencing P: 1800 733 416 OR 02 8014 5150 Online Webinar
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